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Articles on Business Innovation

CheQQme CEO: How Gamification can Increase Retention of Today’s Customers?

“With today’s savvy consumer, it’s crucial that brands focus on how to better interact with them,” that is how we opened our discussion with WeiChee Lee, CEO of CheQQme, as he joined our Hard Talk session at SME Innovation Stories #5 few weeks ago. “With today’s savvy consumer, it’s crucial that brands focus on how to better interact with them,” WeiChee urged businesses to build stronger relationships and ensure that they generate trust and meaningful engagement over time.

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Interview with WHENSO Labs’ CTO: Logistics as a Brand Differentiator for Retail and E-commerce Business

Adit Rahim (Head of Corporate Communications for Sedania Innovator Berhad) interviewed Elbert Chuah (CTO of WHENSO Labs) in our Hard Talk session at SME Innovation Stories #4 (hosted by Fusionex) regarding why logistics is an essential element to deliver modern brand experience for retail sector. Many customers today have high expectations on logistics services from retailers especially those with e-commerce operations.

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CEO of Kakitangan.com on Rethinking People Management in the Digital Era

For many years, Effon Khoo, the CEO of Kakitangan.com, has been empowering organizations to take advantage of technology in managing people and creating an efficient work environment. He recently joined our Hard Talk session at SME Innovation Stories #3 (hosted by Talentbank) several weeks ago, where I had a far-ranging discussion with him on the evolution of people management techniques to adapt the modern working landscape in the digital age. The response from Effon was a good wake up call to many SMEs as they are still practicing people management in the industrial age that was developed 40 years ago.

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Providing High Quality Customer Service through Integrated Communication Strategy: An interview with the CEO of Soft Solvers Solutions

Providing High Quality Customer Service through Integrated Communication Strategy

When it comes to providing superior customer service, today’s SMEs are facing the challenges of coping with the rise of newer customer support channels such as social media, email, website, instant messaging, and phone. Soft Solvers Solutions have been promoting integrated communication strategy that will keep the support operation simple while providing customer service across multiple support channels. I had the privilege of interviewing Mohandeep Singh, CEO of Soft Solvers Solutions, during the Hard Talk session at SME Innovation Stories #2 last month. I thought the sharing by Mohandeep is timely for the SME business owners as well as customer service and marketing directors who wish to reinvent themselves for providing consistent high-quality customer service across multiple channels without incurring too much cost and overhead.

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5 ways how non-tech companies can leverage on start-ups for innovation, growth, and talent

This article is specifically for business owners of non-tech companies. Start-ups are commonly perceived as young companies that build and sell new gadgets and other cool technological products, where they are often seen as operating in its own world (tech industry) and irrelevant to the non-tech companies. This is a big misconception, and if you understand that innovation is not only for tech companies, then what I am going to share here can probably inspire you on how you can work with start-ups for accelerating your company’s innovation, growth, and talent acquisition. Otherwise, I suggest you to read this article first, “Seven myths and realities of innovation.” (Just to be honest and give you a fair perspective, there are some uncreative organizations survive and even do well.)

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Contact Management vs. Relationship Management

“I hate managing contacts, but I absolutely love meeting new people and establishing relationships.” That’s the phrase that hit me to write this when I come across this article Evernote Contact Manager written by Adam Boettiger. He articulated in a very systematic manner the differences between contact management and relationship management that I found many people often misunderstood them. I won’t be repeating the specific solution that Adam wrote in his article. (As you can click on the given link and read further.) What I wish to recap here are some of the excellent points that Adam mentioned in keeping contact management and relationship management as a separate process. This is something that business owners should understand well if they believe that relationship management really matters in their business, i.e. you recognize the long term value of customer and not just boosting sales by concentrating on single transactions. (If you believe in the latter, you can save your time from reading further, and Google for articles on “transactional marketing.”)

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Choosing eCommerce platform for your online store

Happy 2013 everyone! This is my first article for the new year. If one of your goals for the new year is to build an online presence for your business, this is an article might come at the right timing. (Still haven’t planned what to do for your business in the new year? Take our Innovation Scorecard Test if you have an existing business; Or Startup Checklist Test if you are starting up a new business.) Good news is there are abundant of solutions available to you in launching your online store today. Just to name a few, they are webShaper, Shopify, Magento, PrestaShop, and many more. Although the widespread of choices is hardly a bad thing, but many business owners are swamped with options. They aren’t sure about “the best” solution for their business.

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How to embrace innovation

This is a continuation of my previous article Why We Don’t Innovate. This was excerpted and summarized from the original article Why You’re Blind To Innovation, where the author shared his experience after 25 years of working with the world’s leading companies on successful innovation, which included spearheading an innovation best practices study with first-ever findings. These are the tips facilitate the innovation process:

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Why we don’t innovate

This is an interesting article excerpted and summarized from Why You’re Blind To Innovation, “Top people at leading companies often fail to respond to new innovation even as it threatens their very existence. There’s the U.S. auto industry’s lack of response to the onslaught of Japanese cars in the ’80s, or IBMs failure to shift from mainframes to PCs, an oversight that nearly sent them into bankruptcy in the late ’90s.”

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How technology enables business model innovation

I am a strong advocate of using technology (IT to be specific) as an enabler to business model innovation. It’s important to understand that innovation is not limited to technological innovations by high-tech companies, but also includes marketing innovation, management innovation, process innovation, and product innovation. To put it simply, regardless of what business or industry you are in, if you are trying out different way of doing things in your business and not following the conventional wisdom, then you are innovating your business model.

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